FAQ

Will this fit my ears?

We include earbuds in 3 different sizes (small, medium, large) with each hearing device, allowing 99% of our customers to get the correct fit.

What if it isn't suitable for me? Can I return it?
Not to worry! Hearing loss is complex and different for everyone. That's why we offer a 7-day return policy. Simply contact us within 7 days of receiving your purchase to return your hearing aid and once we receive it we'll send you a 100% refund.

When will my order arrive?
our hearing aid should arrive in 4-8 business days delivered by DHL.

I made a mistake with my order. How do I contact you to make a change?Please contact us immediately 
support@hearlouder247.com or Contact Our Customer Team +14693930466. Please note that changes to your order must be made within 24 hours, or before your order has been processed for shipment. Unfortunately if you have contacted us after the order has been processed, there will be little we can do to amend your order.

I would like to return my purchase. What is the returns process?
Please contact us staff for more information on our returns policy. 

I have a question about the hearing aid before purchasing. Where can I find more information?
Please see our frequently asked questions on the product page at https://hearlouder247.com/blogs/news/why-buy-from-us If you have any further questions, don't hesitate to contact us.

How do I track the whereabouts of my purchase?
You should have received a tracking number in your shipping confirmation email (sent a few days after placing you order). 

How do you keep prices so low without sacrificing quality?
We cut out the middleman — no doctor salaries, no brick-and-mortar locations, etc. — and we manufacture our hearing devices with new, cutting-edge digital technology, which is far more affordable than manufacturing traditional hearing devices.